Privacy, in plain language.
Retrics reads your store's history to help you keep your customers. That only works if you can trust us with it. Here is exactly what we collect, why, and what we will never do.
What we collect
Account data: your name, email address, and workspace settings when you create a Retrics account.
Store data: when you connect a Shopify store, we read orders, customers, and product records through Shopify's API — only the fields needed to compute retention, cohort, and lifecycle analytics. We do not read payment credentials, and we respect Shopify's protected customer data requirements.
Usage data: standard logs (IP address, browser type, pages viewed) used to keep the service reliable and secure.
How we use it
To run the product: computing cohorts, scoring lapse probability, and drafting retention flows for your review. Drafts are generated for your approval — nothing is sent to your customers without your explicit action.
To operate and improve Retrics: debugging, capacity planning, and aggregate (never customer-identifiable) product analytics.
We do not sell your data, your customers' data, or derived audiences. Ever.
Where it lives
Data is processed and stored with vetted cloud infrastructure providers (hosting, database, and email delivery subprocessors) under data-processing agreements. Production access is restricted and audited.
AI processing
Retention models are scored on your store's own history. Draft messages are generated from your store context and campaign tone. Model inputs and outputs are not used to train models for other customers.
Retention & deletion
We keep store data while your workspace is active. Disconnect your store or ask us to delete your workspace and we remove your store's data from production systems within 30 days, and honor Shopify's mandatory data-erasure webhooks.
Your rights
You can request a copy, correction, or deletion of your personal data at any time. Where GDPR/CCPA apply, we honor access, portability, and erasure requests. Write to us and we'll respond within 30 days.
Contact
Privacy questions, requests, or concerns: hello@retrics.ai.