PRICING — THE RETRICS APP, ONE PAGE
NO CREDIT CARD · READ-ONLY CORE SHOPIFY SCOPES · 14 DAYS FREE
APPROVED IN YOUR SHOPIFY ADMIN — NEVER BY US
01 — PICK A PRODUCT
Predicts who buys again, and when
The complete retention engine.
No credit card during the trial · cancel anytime
The same engine, wired into your stack.
No credit card during the trial · cancel anytime
Every suite, with our team in the room.
No credit card during the trial · cancel anytime
5 capabilities ship inside these plans and change no bill on the day they land. Compare every row ↓
02 — EVERY ROW
Every capability, and the tier it opens at. Where a row is built but switched off for this release it carries its status instead of a tick — in every tier, including the one you would be paying for.
You are not billed for a switched-off row and it does not turn on with the plan. Nothing reaches a customer from Retrics in this release — you export the audience and send it from the platform you already use.
read_customers, read_orders, read_products for the analytics. Anything more — the discount write Tiers & Rewards needs to mint codes — is a separate request you approve in Shopify.
SecurityOne line on the invoice you already pay, confirmed on Shopify’s own approval screen.
EVERY PLAN INCLUDES
Including the control. Every plan withholds one on every eligible send and never messages it — so “proves itself” is a comparison your own store is building, not a promise we are making. The recovered figure stays withheld until it counts only the customers a message reached.
The tiers differ in the modules they open and who is in the room — never in the intelligence underneath. Retrics contacts nobody on any plan in this release: you export the audience and send it from your own platform.
Unlimited customers and unlimited orders. No per-contact metering, ever — your bill does not move when you keep more customers.
read_customers, read_orders, read_products for the analytics. Optional modules ask for the extra permission they need — Tiers & Rewards for discount write — and you approve it in Shopify.
130+ metrics across 16 report pages, from day one.
AI drafting is off — you write the message, and every audience waits for a human yes. You export it campaign-safe and send from the platform you already use.
A holdout withheld on every eligible send, and the ~2.7% floor named where there is none. The figure stays withheld until it counts only who was messaged.
Slack digests and CSV export on every plan, including a file shaped for a Klaviyo import — which is how an audience reaches Klaviyo today.
14 days, no credit card — billed through Shopify only after you approve.
Month to month, no contract, no cancellation fee.
03 — WHY FLAT
Keep more customers and a per-contact bill climbs. Retrics is flat at every size.
UNLIMITED CUSTOMERS · UNLIMITED ORDERS · NEVER BILLED PER CONTACT
CONCEPT PREVIEW · NUMBERS ILLUSTRATIVE
05 — BILLING QUESTIONS
Install from the Shopify App Store, approve the read-only analytics scopes, and Retrics backfills your order history. 14 days free, no credit card; billing starts only if you approve the charge on Shopify’s own confirmation screen.
No. Sending from Retrics is unavailable in this release on every plan — direct email, SMS, WhatsApp, scheduled delivery and the native Klaviyo audience handoff are all switched off in code, and no plan, upgrade, connection or setting turns them on. Every plan composes the campaign, freezes the audience, withholds the control and exports a campaign-safe CSV; you send it from the platform you already use.
Only orders from customers Retrics flagged and messaged — minus what they would have done anyway: the holdout’s own observed return rate where a control was held back, and the fixed ~2.7% natural-return floor where the audience was too small to carry one. The recovered-revenue figure is withheld today. The holdout is still carved and never messaged on every eligible send, so the evidence accumulates — but the comparison is being rebuilt to count only the customers a message actually reached, and Retrics won’t publish a dollar measured over anything looser. The full method is public.
Uninstall from your Shopify admin and billing stops with your current cycle — no cancellation fee. Your exports stay yours. Cancelling alone doesn't erase anything: uninstalling revokes our access and leads to Shopify's shop/redact request, which purges that installation, and deleting the whole workspace is a separate verified request with a 30-day target.
Anytime. Shopify prorates the change on your next invoice, and downgrading keeps your ledger history, scores, and reports intact.
No. Every plan is month-to-month and flat, including Concierge — you can leave any month, which is exactly why we have to keep earning the fee.
Nothing extra — each one is included in a tier rather than priced on its own. Sending from Retrics is unavailable in this release on every plan; Loyalty, Care and Ad Autopilot sit in Concierge, and an entitled plan unlocks anything still to ship the day it does, with no billing change. Reviews and Chat are priced at launch.
Brands that want our team in the room: custom calibration, holdout design, migration help, and a dedicated success manager. Talk to us — everyone else should simply start the trial.
Through Shopify's billing API, as a line on the Shopify invoice you already pay. Shopify shows the exact price on its own approval screen before anything is charged.
Per-profile pricing charges you more precisely as you succeed — keep more customers and the bill climbs. Retrics is flat at every size: $149, $299, and $1200 per month, with unlimited customers and orders on every plan. You are never billed per contact or per message — and sending from Retrics is unavailable in this release, so there is no outbound volume to meter.
Growth is the complete retention engine — brief, opportunities, reorder board, win-back ladder, 130+ metrics, and audiences frozen with a withheld control for the message you write. Scale adds campaign composition, Audience AI, and the public API and webhooks. Concierge adds Loyalty, Care, Ad Autopilot, and a dedicated success manager. Sending from Retrics is unavailable in this release on all three — every plan exports a campaign-safe CSV you send from your existing platform. Every plan shares the same read-only analytics core, unlimited data, and 14 days trial.
14 days free, no credit card, cancel any month.
