Everything you need to run Retrics.
Start with the setup guide, look up what a metric means, or check exactly what we read from your store. If a page doesn't answer it, a person will.
Getting started
Install from the Shopify App Store, connect your store, and read your first cohorts. A ten-minute walkthrough from empty workspace to first drafted flow.
Start the setupFAQ
The questions we hear most — what Retrics reads, whether anything sends on its own, how the free trial works, and what happens when you disconnect.
Read the answersUnderstanding your metrics
What repeat rate, cohort retention, LTV, and lapse-risk scores mean — how each is computed from your order history, and how to read them honestly.
See the definitionsIntegrations & data
Exactly which Shopify fields Retrics reads, how emails are hashed, how protected-customer-data and redaction webhooks are honored, and where your data lives.
Review data handlingBilling & plans
How trials, plan tiers, and Shopify billing work — upgrading, downgrading, cancelling, and what access looks like at the end of a billing period.
Understand billingContact support
Still stuck, or need a human to look at your workspace? Reach the team at hello@retrics.ai — we read every message and answer with a person.
Talk to a humanPrefer the fine print? The privacy policy and terms of service cover exactly how Retrics handles your store's data and what you're agreeing to.