HELP CENTER
Everything you need to run Retrics.
Start with the setup guide, look up what a metric means, or check exactly what we read from your store. If a page does not answer it, a person will.
01Getting started
SIX STEPSInstall from the Shopify App Store, connect read-only, let the first sync run. Six steps from empty workspace to the recovered-revenue ledger — most of them automatic.
02FAQ
24 ANSWERSWhat Retrics reads, whether anything sends on its own, how the trial works, and what happens to your data when you disconnect.
03Understanding your metrics
17 TERMSEvery score, probability, and forecast, defined in plain language — how each is computed from your order history, and how far to trust it.
04Integrations & data
SCOPES & SYNCThe exact Shopify fields Retrics reads, how emails are hashed, how sync stays current, and how to take your data and leave.
05Billing & plans
PLANS & TRIALThree flat plans, a 14-day free trial on each, billed through Shopify. Upgrading, downgrading, canceling, and what happens after.
06Contact support
A HUMANStill stuck, or want a person to look at your workspace? Write to support@retrics.ai. Every message is read and answered by a person.
Prefer the fine print? The privacy policy and terms of servicecover exactly how Retrics handles your store's data and what you are agreeing to.