the roadmap
If it isn't built, it's here.
Three columns, no dates, no vaporware — and a shipped ledger so you can judge our pace.
One board. No fine print.
Now is shipped, Next is in development, Later is committed direction. Soon isn't a feature.
Shipped recently. Live for every connected store — dates from the changelog.
Customer 360 & scoring
Jul 2026A full profile per customer, with health and return-probability scores that update as orders sync.
Cohort, RFM & retention analytics
Jul 2026Retention curves by acquisition cohort and RFM segments you can filter and act on.
Reorder, win-back & second-order boards
Jul 2026Prioritized worklists of who is due, who is slipping, and who is primed for order two.
Recovered-revenue ledger
Jul 2026Revenue from flagged customers, measured against a holdout — counted, not assumed.
CSV exports & saved views
Jul 2026Any segment or worklist out to a CSV you own; any filter combination saved as a named view.
In active development. Ordered by what early merchants ask for — no dates promised.
Klaviyo native push
A Retrics segment straight to a Klaviyo list — no CSV in between. Today the Klaviyo-formatted export covers the handoff.
Email suite
Send the drafts Retrics writes without leaving the app. You still approve every send.
SMS
The same draft-and-approve flow, delivered by text.
Committed direction, sequenced after Next. One line each — no vaporware detail.
Approved drafts on the channel your customers actually open.
Loyalty
Points and perks tied to the health and tier scores Retrics already computes.
Support correlation
Link support conversations to retention outcomes, so you can see which tickets precede churn.
The ledger, with receipts.
For a product this young, pace is the proof — check it monthly and hold us to it.
Retrics is live.
Customer 360, scoring, cohort & RFM analytics, the recovered-revenue ledger, reorder and win-back boards, second-order targeting, saved views, CSV exports.
Private beta — analytics hardening.
Cohort engine rebuilt, return-probability model validated against a holdout, protected-customer-data handling completed.
First store connected.
Read-only Shopify sync and the first end-to-end customer profile, assembled from live store data.
Early brands order the Next column.
The Next column is reordered by what merchants already running Retrics ask for. Join early and your requests carry that weight.
Judge the pace. Then decide.
Start with what's live today — everything above the Next column — and watch the ledger grow while you trial.
No credit card · read-only Shopify scopes · live in ~10 minutes