06 — RETRICS CHATCOMING SOON
It reads
before it speaks.
An AI shopping and support agent for your storefront. Before the first word, it has read the order, the policy, the catalog, and the customer's history. Then it answers, acts, and knows when to hand off.
01 — THE CONVERSATION
One window. Three jobs.
Order status becomes an action.
Not a tracking link — a resolution. Chat reads the order, offers the fix, executes it, and files the receipt.
CONCEPT PREVIEW · NUMBERS ILLUSTRATIVE
02 — THE RULES
Reads first. Receipts always.
Chat starts in suggest mode and earns autonomy the same way every Retrics product does: approval first, then narrow automation inside limits you set. Every answer cites its source. Every action lands in the audit ledger with a receipt. When confidence drops, it hands off — it never guesses.
- No source, no answer — ungrounded replies are blocked
- Actions stay inside spending and refund limits you set
- Low confidence triggers the handoff, with full context
- One kill switch stops every automated action
BEFORE IT SPEAKS
AFTER IT ACTS
KILL SWITCH ARMEDHold #1042 at pickup
WITHIN LIMIT · EXECUTED · RECEIPT A-2214
Refund duplicate charge · $38
OVER LIMIT · HELD FOR YOUR APPROVAL
Replace damaged item
SUGGEST MODE · DRAFTED, NOT SENT
CONCEPT PREVIEW · NUMBERS ILLUSTRATIVE
03 — THE SCOREBOARD
The numbers it will answer to.
No vanity metrics. Four measures, wired from day one, held to the same deterministic math as every other Retrics product.
Conversion lift
Chat sells only when it helps. The lift is measured against conversations it stayed out of.
MEASURED FROM DAY ONE
Safe resolution rate
Resolved, inside policy, no human needed — the only share Chat gets credit for.
MEASURED FROM DAY ONE
Handoff quality
How often your team arrived with everything already in hand.
MEASURED FROM DAY ONE
Cost per resolved conversation
The number a CFO actually wants. One figure, straight from the ledger.
MEASURED FROM DAY ONE
Built when
you ask for it.
Chat ships on design-partner demand — the waitlist is the vote. Add your store and you green-light the build.