platform · predictions
Every customer has a rhythm.
Retrics learns it from her own orders — and flags the week she'll need to buy again.
01cadence
Her rhythm, not a segment average.
The window comes from the intervals between her own orders. Lapse risk is drift past her cadence — not days past a store-wide mean.
02health & return probability
Scored against the floor, not hope.
Every return probability is read against the ~2.7%of lapsed customers who come back with no outreach at all. If she'd return anyway, Retrics says so.
03what it feeds
Predictions rank. They never send.
Every score becomes a board, a brief, or a draft waiting in violetfor your approval — nothing moves on a model's say-so.
before you ask
Straight answers.
- What about customers with only one order?
- One order isn't a rhythm yet, so Retrics falls back to how that product is typically repurchased across your store — and watches the second-order window closely, because that is where the strongest measured effect lives. Once she orders again, her personal cadence takes over.
- How accurate are the predictions?
- Honestly: they are windows, not appointments — the week a customer is likely to need to reorder, not the day. The method is validated with a holdout-scored backtest, and the ~2.7% natural-return floor is always subtracted before anything is claimed. The full method is public on our methodology page.
- Do predictions ever send anything on their own?
- No. Predictions only rank and flag. Anything Retrics drafts from a prediction waits in violet — the mark that the AI wrote it — until you approve it. Nothing sends without you.
See your own customers' rhythms.
Connect your store and Retrics scores your real order history the same day.
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