CHANNELS · BILLING INFORMATION
What is billed,
and by whom.
WHAT SHOPIFY BILLING CARRIES FOR THIS APP
ONE APP CHARGE · SHOPIFY BILLS IT · THE APP NEVER TAKES A CARD
THE TWO CHARGES
Six questions, answered for both.
The Shopify app charge — plan “Channels”
Stopped: Shopify admin → Settings → Apps and sales channels
The Retrics cross-channel platform plan
Changed or stopped: the same page, on the account that holds the plan
EVERY FIGURE ON THIS PAGE WAS READ FROM THE CHANNELS PRICE FILE ON 17 SEPTEMBER 2026
INSIDE THE SHOPIFY APP
One charge, and Shopify bills it.
The app charges nothing off Shopify
The only charge tied to the app is the Channels plan on Shopify App Pricing. Shopify presents it, the merchant approves it in their own admin, and the app reads back what was approved — it never creates a charge and never takes a card.
No plan is priced or sold from inside it
Nothing a merchant reaches from the Shopify app — its navigation, its rooms or its settings — prices a platform plan or offers a checkout. The cross-channel platform is a separate subscription, bought on the Retrics platform account at channels.retrics.ai/platform, reached from this site.
Either one can be stopped without the other
Cancelling the platform plan leaves the Shopify app installed and its Shopify charge intact. Uninstalling the app ends the Shopify charge and leaves the platform account alone. Neither cancellation is routed through the other.
IF SOMETHING HERE IS UNCLEAR
Ask, and the answer will name which bill it is on.
Write to support@retrics.ai. The prices are on the pricing page.