platform · customer 360
The whole customer, on one page.
Cadence, lifetime value, health, and her next-order window — read before you email her.
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01the profile
Is she coming back — and when?
The relationship timeline, health in plain language, and the predicted next-order window — answered above the fold, not across five tabs.
02vip & care
Who to thank. Who to save.
Two live lists the engine keeps for you: your top-decile customers, and the valuable ones drifting past their own cadence while a save is still realistic.
03the rfm grid
Your whole base, one grid.
Recency by frequency, revenue share in every cell. Click any cell and act on the segment — instead of admiring the heatmap.
before you ask
Straight answers.
- Where does the profile data come from?
- From your Shopify store, through read-only scopes: customers, orders, and products. Retrics computes everything else — health, cadence, return probability — on top of that history. It never writes to your store.
- How current is a profile?
- Profiles are re-scored on every sync as orders land, so the health score and predicted window you see reflect her latest order — not last month's export.
- Can I export a list?
- Yes. Every list and segment exports to CSV, and audiences can be handed off to Klaviyo for sending. Your data stays yours.
Meet your own customers properly.
Connect your store and every customer gets a 360 built from her real order history — the same day.
No credit card · read-only Shopify scopes · live in ~10 minutes