PLATFORM · CUSTOMER 360
One customer. Every signal.
82 / 100 · THRIVING
SCORED AGAINST HER OWN CADENCE — 'NO RHYTHM YET' UNTIL SHE HAS ONE
DUE IN 11 DAYS
A PREDICTED WINDOW — IT COUNTS DOWN, THEN GOES OVERDUE
64% · VERY LIKELY
MARKER SITS AT THE ~2.7% NATURAL-RETURN FLOOR
$1,240
9 ORDERS, NEWEST FIRST
EVERY ORDER, WITH WHAT WAS IN IT
BEST: EMAIL
SMS: NO CONSENT · WHATSAPP: NO NUMBER · THE SEND PATH'S OWN GATES
34-DAY MEDIAN
HER OWN PER-PRODUCT INTERVAL, OR THE PRODUCT'S CYCLE UNTIL SHE REPEATS IT
5 · 4 · 4
RECENCY · FREQUENCY · MONETARY — THE CELL SHE SITS IN
01 — THE PROFILE
Is she coming back — and when?
Answered above the fold, on one page, instead of across five tabs and an export.
Repeat customer
9 ORDERS · LTV $1,240
CONSENTED
SMS
NO CONSENT
NO NUMBER
PREDICTED NEXT ORDER
In 9–16 days — read it before you email her.
RE-SCORED ON EVERY SYNCREAD-ONLY CORE SCOPES
02 — THE REST OF THE PAGE
Twelve more panels, from her orders and the patterns around them.
RANKED 1–5
FROM THIS SHOP'S OWN FIRST→SECOND PRODUCT PATHS
3 COLLECTIONS
WHAT SHE BUYS, NOT WHAT YOU PROMOTE
SHOWN AT ONE ORDER
THE MOVE THAT MAKES HER A RELATIONSHIP
1.8× HER MEDIAN
DRIFT PAST HER OWN RHYTHM, REPORTED ONCE SHE HAS ONE
REPEAT · TOP DECILE
THE BADGES EVERY LIST SORTS BY
TOP-DECILE ROSTER
PLUS THE VIPS QUIETLY SLIPPING PAST THEIR CADENCE
DELIGHT · MILESTONES · REPLENISH · REFUNDS
THE PROFILES WORTH A HUMAN NOTE
5×5, REVENUE PER CELL
CLICK A CELL, OPEN THOSE CUSTOMERS
SORT · FILTER · EXPORT
EVERY PROFILE'S SCORES IN ONE LIST
BUILD ONCE, REUSE
SAVED VIEWS THAT FREEZE WHEN YOU ACT
WHO REPEAT-BUYS WHAT
THE OTHER SIDE OF THE SAME GRAPH
ONE PAGE, ONE FILE
THE PROFILE LEAVES WHENEVER YOU LIKE
WATCH IT WORK
The whole customer,
the moment she changes.
RE-SCORED ON EVERY SYNC · BOUNDED SHOPIFY SCOPES
8 orders · due in 6 days
3 orders · 71 days quiet
5 orders · 44 days quiet
12 orders · steady
CONCEPT PREVIEW · NUMBERS ILLUSTRATIVE · YOU WRITE THE MESSAGE
03 — ONE PROFILE, MANY LISTS
The same customer, everywhere.
VIP, Care, the RFM grid and every audience read the one profile — so two screens can never disagree about her.
BEFORE YOU ASK
Straight answers.
Q01Where does the profile data come from?
From your Shopify store. The base analytics connection reads customers, orders, and products; approved stores may add read_all_orders for older history. If you explicitly enable Shopify loyalty rewards, a separate write_discounts grant is used only to create requested discount codes. Retrics does not write orders, themes, or checkout.
Q02How current is a profile?
Profiles are re-scored on every sync as orders land, so the health score and predicted window you see reflect her latest order — not last month's export.
Q03Can I export a list?
Yes. Every list and segment exports to a campaign-safe CSV, already shaped for a Klaviyo import, which you send from your own platform. Your data stays yours.
Meet your own customers properly.
Connect your store and every customer gets a 360 built from her real order history — the same day.